At Green Door Motel, we understand that travel plans can change. We aim to provide fair and transparent cancellation and refund terms for our guests. Please read the policy below carefully before booking.
Refund and Returns Policy
1. Cancellation Policy
When you interact with our website, we may collect the following information:
- Free Cancellation: Bookings canceled at least 48 hours before check-in will be fully refunded.
- Late Cancellation: If you cancel less than 48 hours before check-in, the first night’s stay will be charged as a cancellation fee.
- No-Show: Guests who do not arrive without prior cancellation will be charged the full amount of the stay.
2. Refund Policy
We use the information we collect to:
- Refunds (when applicable) will be processed to the original method of payment within 5–7 business days.
- Transaction fees charged by payment gateways (if any) may be deducted from the total refunded amount
- Refunds are not available once a guest has checked in, except in exceptional circumstances at our discretion.
3. Early Check-Out
Guests who check out early will not receive a refund for unused nights unless pre-approved under special circumstances.
4. Changes to Your Booking
Our website uses cookies to enhance functionality and improve your browsing experience. You can adjust cookie settings through your browser at any time.
- Changes to booking dates or room types are allowed up to 48 hours before arrival, subject to availability.
- Price differences may apply depending on room type or date changes.
- Refunds are not available once a guest has checked in, except in exceptional circumstances at our discretion.
5 Non-Refundable Bookings
Some promotional or discounted bookings may be marked Non-Refundable. These bookings cannot be canceled, refunded, or modified under any circumstances.
6. Contact Us
You have the right to:
Green Door Motel
511 Wagga Road, Lavington, NSW 2641, Australia
📧 [Your Email Address]
📞 [Your Phone Number]